Privacy Policy

This privacy policy sets out how Goodman Septic Services uses and protects any information that you give Goodman Septic Services when you use this website, call us, or request septic service. Goodman Septic Services is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page.

1. Information We Collect

We may collect the following information when you contact us or request service:

• Name and contact information including phone number, email, and service address.
• Details about your septic system (tank size, age, location) and the issue you are experiencing.
• Demographic information such as postcode, preferences, and interests relevant to service.
• Payment information, processed by our third-party payment processor.
• Communications you send to us (calls, texts, emails, form submissions) and information relevant to customer surveys or offers.

We also automatically collect limited technical information when you visit our website, including IP address, browser type, pages viewed, referring URLs, and approximate location, via cookies and similar technologies.

2. How We Use Your Information

We require this information to understand your needs and provide you with a better service, in particular for the following reasons:

• Internal record keeping and maintaining service history for your septic system.
• Scheduling, dispatching, and performing septic pumping, inspections, installation, and repair appointments.
• Responding to inquiries, sending appointment reminders, and following up on completed work.
• Processing payments and issuing invoices or DEQ-required documentation.
• Improving our products, services, website, and customer experience.
• Occasionally sending promotional emails, texts, or mail about maintenance reminders, seasonal offers, or other information we think you may find useful.
• Complying with legal obligations, including Washington State Department of Health recordkeeping requirements.

3. Call Tracking and Recording

We use CallRail call tracking technology to measure marketing effectiveness and route calls to the right team member. Calls may be recorded for quality assurance and training purposes. By calling us you consent to call recording where permitted by law.

4. Cookies and Analytics

A cookie is a small file that asks permission to be placed on your device. Cookies help us analyze web traffic and tailor the site to customer needs. We use traffic log cookies together with Google Analytics and Google Tag Manager to understand which pages are most useful. This information is used for statistical purposes only. You can choose to accept or decline cookies through your browser settings, though parts of the site may not function properly if you decline.

5. How We Share Information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law. We share information only with:

• Service providers who help us operate our business (scheduling, payments, hosting, analytics).
• County health departments or other regulators when required by law or for permitting and inspection reporting.
• Law enforcement when required by law.
• A successor in interest in the event of a merger, acquisition, or sale of assets.

6. Data Retention

We retain customer and septic service records for as long as needed to provide services, comply with Washington State Department of Health recordkeeping and other legal obligations, resolve disputes, and enforce our agreements.

7. Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard the information we collect online. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us using the information below. If you believe any information we hold about you is incorrect or incomplete, please email us and we will promptly correct it. You may opt out of marketing emails or texts at any time by following the unsubscribe instructions or replying STOP.

9. Links to Other Websites

Our website may contain links to other websites of interest. Once you leave our site using these links, we do not have any control over the destination site. We cannot be responsible for the protection and privacy of any information you provide while visiting such sites, and those sites are not governed by this privacy statement.

10. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

12. Contact Us

Goodman Septic Services
2495 Cape George Rd.
Port Townsend, WA 98368
Phone: 971-328-7065
Email: marac@goodmansanitation.com